Our Services

حَدَّثَنَا بَدَلُ بْنُ الْمُحَبَّرِ، حَدَّثَنَا شُعْبَةُ، عَنْ قَتَادَةَ، قَالَ سَمِعْتُ أَبَا الْخَلِيلِ، يُحَدِّثُ عَنْ عَبْدِ اللَّهِ بْنِ الْحَارِثِ، عَنْ حَكِيمِ بْنِ حِزَامٍ ـ رضى الله عنه ـ عَنِ النَّبِيِّ صلى الله عليه وسلم قَالَ ‏"‏ الْبَيِّعَانِ بِالْخِيَارِ مَا لَمْ يَتَفَرَّقَا ـ أَوْ قَالَ حَتَّى يَتَفَرَّقَا ـ فَإِنْ صَدَقَا وَبَيَّنَا بُورِكَ لَهُمَا فِي بَيْعِهِمَا، وَإِنْ كَتَمَا وَكَذَبَا مُحِقَتْ بَرَكَةُ بَيْعِهِمَا ‏"‏‏.‏

Narrated Hakim bin Hizam:
The Prophet (ﷺ) aid, "The buyer and the seller have the option to cancel or to confirm the deal, as long as they have not parted or till they part, and if they spoke the truth and told each other the defects of the things, then blessings would be in their deal, and if they hid something and told lies, the blessing of the deal would be lost."

Sahih al-Bukhari, 2082

What we cover

Compliance & Audits

Licensed Manufacturer Warehouse (LMW) / Treasury Exemption (MIDA / Sec 14(2)) license support, import/export control, audit readiness.

Duty & SST Optimisation

HS Code classification, valuation, Rules of origin (ROO), SST structuring, Exemption / License structuring.

Operational Support

Customs and SST compliance support, LMW / Sec 14(2) / SST monitoring, maintenance and filings.

Category of Advisory

Retainer Tiers

  • For: SMEs with regular activity

    Includes: SST filing, HS checks, monthly customs & SST desk support

    Price:

    • SST Filing: RM500–RM800 per submission

    • Desk Support Retainer: RM1,000/month (covers 10 queries + monthly compliance check)

    • HS Code Check: RM100 per classification or RM2,000/month for unlimited

  • For: LMW / 14(2) / other exemption users

    Includes: License / Exemption setup & maintenance, monitoring, reconciliation

    Price:

    • Application Project: RM15,000–RM30,000 (one time / payment plan)

    • Maintenance Retainer: RM3,000–RM6,000/month

    • Monitoring Retainer: RM1,500–RM3,000/month

  • For: Manufacturers seeking optimization & risk mitigation

    Includes: Customs audit, duty optimization, FTA planning, in-house training / workshop

    Price: RM5,000–RM50,000 (refer project based fees)

Project Fees

    • One-off payment / Payment plan

    • From RM 5,000 to RM 50,000 depending on scope

    Note: Depends on the type and complexity of the project(s).

    • One time engagement with fixed timeline and deliverables

    • LMW / AEO / MIDA Exemption application & setup

    • IILS / Manufacturing License application & setup

    • Customs audit & risk assessment

    • Customs SOP Development

    • Others

    Note: The scope of project can be tailored according to your needs to optimize your business process.

Hourly Rates

  • Based on consultant level

    • Principal Consultant: RM 300/hour

    • Senior Associate: RM 200/hour

    • Ad-hoc or short-term basis

    • Minimum block: 1 hour

    • Advisory on HS classification, valuation, rules of origin

    • Support on customs disputes, audits, or policy queries

    • One-time document review and comments

    • Expert opinion for legal firms, trade consultants, or brokers/agents

Open File (Discovery)

    • RM 1,500 (One-Time)

    • 7-14 working days (subject to information availability)

    • Preliminary needs discovery and compliance assessment

    • Review of supporting documents (if applicable)

    • Recommendation of engagement model (retainer, project, or hourly)

    • Applicable to all new clients and case files

Impact of Non-Compliance

The Malaysian government has reported that it loses approximately RM 1 billion annually due to customs-related issues, including non-compliance and misreporting. Import tax, which includes customs duty, excise duty and import sales tax, has the highest non-compliance cases at 50% compared to other types of indirect taxes.

Resolved audited cases by contributed RM 448.77 million and RM 434.07 million in additional taxes and penalties.

Case Study