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Client Onboarding

Start your journey with us by completing the onboarding form. This helps us understand your business operations. Once done, you’ll know exactly how our Desk Support works and what to expect.

Start

Whatsapp Helpline

Get quick answers on everyday Customs & SST questions directly through WhatsApp. Perfect for light clarifications on RMCD regulations — fast, reliable, and clear. (Note: This is not for strategy discussions or advanced advisory.)

Ask

Raise A Ticket

Need a deeper check on a specific compliance issue? Use your monthly Expert Tickets (depending on your tier). Each ticket gives you a thorough clarification. If you run out, you can easily purchase extra tickets as add-ons.

Raise

What’s included?

Your Customs & SST Desk Support subscription comes with these core benefits to keep you compliant and confident:

  • For issues that need deeper analysis, you can use your allocated Expert Tickets (depending on tier). Each ticket covers one specific compliance issue, and you’ll receive a detailed written or call-back response. Extra tickets can be purchased if needed.

  • An annual assessment of your Customs & SST compliance practices to spot gaps, risks, and opportunities. Designed to keep you audit-ready and ahead of regulatory changes.

  • Subscribers enjoy 3–5% off on future projects, add-on services, or upgrades to our full retainer program.

FAQs

  • The WhatsApp Helpline is for fast, operational clarifications on Customs & SST matters. Use it to ask short questions, check a regulation reference, or confirm a simple process step. Expected initial response: within 1 business day (MYT).

  • A light clarification is a single factual or procedural question answered within a short exchange. Typical characteristics:

    • One question + up to one short follow-up; or

    • A request answerable in ≤10 minutes of consultant effort; or

    • Does not require document review, HS research, tariff rulings, or written deliverables.

    • If a WhatsApp thread needs more than 3 back-and-forth messages, a document review, or research, we will suggest converting it to a Ticket.

  • Expert Ticket is for deeper work: classification checks, written clarifications, short research, document review, or actions requiring recording in our system. Tickets are used when an issue exceeds a light clarification.

    • Tier 1 (Lite): 1 Expert Ticket / month

    • Tier 2 (Standard): 2 Expert Tickets / month

    Unused tickets do not roll over. Additional tickets are available as paid add-ons.

    • Allowed (Helpline / Light Clarification): “Is HS 4202.12 generally classified as footwear?” / “Is this shipment subject to S14(2)?” / “Which document is required for CO issuance?”

    • Not Allowed (raise a Ticket): “Please review invoices for classification errors.” / “Analyze my SST filing and advise on a remediation plan.”